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British Gas Services - a terrible service

Tried to contact Scottish Gas services today on 0333 200 8899. Five times I tried. Five times I waited over 10 minutes and all I got was lousy music and platitudes on a loop.


So I went online and raised a complaint that they were not answering the phone.


And guess what? I got a complaint reference number and a reply that said "one of our Customer service advisors will be in touch in the next 21 working days". Note - working days! That means they will not be in touch for over 4 weeks!


This is truly awful service. Unbelievable. They shouldn't be in business.


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